{"id":4218,"date":"2023-03-18T11:07:21","date_gmt":"2023-03-18T10:07:21","guid":{"rendered":"https:\/\/shop.masimas.com\/faqs\/"},"modified":"2026-08-10T18:45:41","modified_gmt":"2026-08-10T16:45:41","slug":"faqs","status":"publish","type":"page","link":"https:\/\/shop.masimas.com\/en\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4218\" class=\"elementor elementor-4218 elementor-3831\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c28d722 e-flex e-con-boxed kitify-col-width-auto-no ignore-docs-style-no kitify-disable-relative-no e-root-container elementor-top-section e-con e-parent\" data-id=\"c28d722\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;background_motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;background_motion_fx_translateY_effect&quot;:&quot;yes&quot;,&quot;background_motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;laptop&quot;],&quot;background_motion_fx_translateY_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:4,&quot;sizes&quot;:[]},&quot;background_motion_fx_translateY_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}}}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5f42d14 kitify-breadcrumbs-page-title-yes kitify-breadcrumbs-align-center elementor-widget kitify elementor-kitify-breadcrumbs\" data-id=\"5f42d14\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"kitify-breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"kitify-breadcrumbs\">\n\t\t<div class=\"kitify-breadcrumbs__content\">\n\t\t<div class=\"kitify-breadcrumbs__wrap\"><div class=\"kitify-breadcrumbs__item\"><a href=\"https:\/\/shop.masimas.com\/en\/\" class=\"kitify-breadcrumbs__item-link is-home\" rel=\"home\" title=\"Home\">Home<\/a><\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b928391 e-flex e-con-boxed kitify-col-width-auto-no ignore-docs-style-no kitify-disable-relative-no e-root-container elementor-top-section e-con e-parent\" data-id=\"b928391\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-819faa2 e-con-full e-flex kitify-col-width-auto-no ignore-docs-style-no kitify-disable-relative-no e-con e-child\" data-id=\"819faa2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-88b3d96 elementor-widget elementor-widget-accordion\" data-id=\"88b3d96\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1431\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1431\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"dlicon ui-1_simple-add\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"dlicon ui-1_simple-delete\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Return policy<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1431\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1431\"><ul>\n<li>\n<div role=\"presentation\">You have the right to withdraw from your purchase <b>within 14 calendar days<\/b> of receiving your order, in accordance with consumer protection regulations.<\/div>\n<\/li>\n<li>\n<div role=\"presentation\">The product must be returned in perfect, unused condition and in its original packaging.<\/div>\n<\/li>\n<li>\n<div role=\"presentation\">Return shipping costs are the responsibility of the customer, unless the product is defective or there has been an error with the shipment.<\/div>\n<\/li>\n<li>\n<div role=\"presentation\">In the event of a return due to a defective product or shipping error, the return shipping costs will be covered by the venue.<\/div>\n<\/li>\n<li>\n<div role=\"presentation\">Once the product has been received and its condition verified, the amount will be refunded using the same payment method used for the original purchase.<\/div>\n<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1432\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1432\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"dlicon ui-1_simple-add\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"dlicon ui-1_simple-delete\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">SHIPMENT TRACKING<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1432\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1432\"><p>Tracking your order is easy! Once your order has been shipped, we\u2019ll send you a confirmation email with a tracking number. You can use this number to track the status of your order on our order tracking page.  <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1433\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1433\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"dlicon ui-1_simple-add\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"dlicon ui-1_simple-delete\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">PAYMENT METHODS<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1433\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1433\"><p>You can pay by credit or debit card (Visa, Mastercard), Apple Pay, or Google Pay.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1434\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1434\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"dlicon ui-1_simple-add\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"dlicon ui-1_simple-delete\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Do you offer international shipping?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1434\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1434\"><p>No, we currently do not offer international shipping. We only ship within Spain. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1435\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1435\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"dlicon ui-1_simple-add\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"dlicon ui-1_simple-delete\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How can I contact your customer service team?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1435\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1435\"><div role=\"presentation\">For any questions or issues, you can contact us at: <a href=\"mailto:info@masimas.com\" target=\"_blank\" rel=\"noopener\">info@masimas.com<\/a><\/div>\n<div role=\"presentation\"> <\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1436\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-1436\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"dlicon ui-1_simple-add\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"dlicon ui-1_simple-delete\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can I modify or cancel my order after placing it?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1436\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-1436\"><p>We process orders quickly to ensure prompt delivery, so modifications or cancellations may be limited. Please contact our customer service team as soon as possible, and we\u2019ll do our best to assist you. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Return policy\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<ul>\\n<li>\\n<div role=\\\"presentation\\\">You have the right to withdraw from your purchase <b>within 14 calendar days<\\\/b> of receiving your order, in accordance with consumer protection regulations.<\\\/div>\\n<\\\/li>\\n<li>\\n<div role=\\\"presentation\\\">The product must be returned in perfect, unused condition and in its original packaging.<\\\/div>\\n<\\\/li>\\n<li>\\n<div role=\\\"presentation\\\">Return shipping costs are the responsibility of the customer, unless the product is defective or there has been an error with the shipment.<\\\/div>\\n<\\\/li>\\n<li>\\n<div role=\\\"presentation\\\">In the event of a return due to a defective product or shipping error, the return shipping costs will be covered by the venue.<\\\/div>\\n<\\\/li>\\n<li>\\n<div role=\\\"presentation\\\">Once the product has been received and its condition verified, the amount will be refunded using the same payment method used for the original purchase.<\\\/div>\\n<\\\/li>\\n<\\\/ul>\\n\"}},{\"@type\":\"Question\",\"name\":\"SHIPMENT TRACKING\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Tracking your order is easy! 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We\u2019ll do our best to help, although changes may depend on the current processing status of your order. <\/span><\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Can I change the shipping address after placing an order?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<div class=\\\"\\\" data-turn-id-container=\\\"c72ee4d8-a55e-44e0-b89e-31aa1858cf0b\\\" data-is-intersecting=\\\"true\\\"><span style=\\\"font-size: inherit;\\\">Please contact our customer service team as soon as possible if you need to change the shipping address after placing an order. We\\u2019ll do our best to help, although changes may depend on the current processing status of your order. <\\\/span><\\\/div>\\n\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Home Return policy You have the right to withdraw from your purchase within 14 calendar days of receiving your order, in accordance with consumer protection regulations. The product must be returned in perfect, unused condition and in its original packaging. Return shipping costs are the responsibility of the customer, unless the product is defective or there has been an error\u2026<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-4218","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/shop.masimas.com\/en\/wp-json\/wp\/v2\/pages\/4218","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/shop.masimas.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/shop.masimas.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/shop.masimas.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/shop.masimas.com\/en\/wp-json\/wp\/v2\/comments?post=4218"}],"version-history":[{"count":18,"href":"https:\/\/shop.masimas.com\/en\/wp-json\/wp\/v2\/pages\/4218\/revisions"}],"predecessor-version":[{"id":5076,"href":"https:\/\/shop.masimas.com\/en\/wp-json\/wp\/v2\/pages\/4218\/revisions\/5076"}],"wp:attachment":[{"href":"https:\/\/shop.masimas.com\/en\/wp-json\/wp\/v2\/media?parent=4218"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}